CS 160: Lecture 4
Administrivia
Selecting Users for a new product
Selecting Tasks for Contextual Inquiry
How Often do Users Perform the Tasks?
What Happens When Things Go Wrong?
What Should Tasks Look Like?
Using Tasks in Design
Using Tasks in Design (contd)
Scenarios (cont.)
Involve Users to Answer Task Analysis Questions
Contextual Inquiry
Master-Apprentice model
Principles: Context
Principles: Partnership
Principles: interpretation
Principles: Focus
Users: Unique or One of Many?
Thoughts on Interviews
What Users Might Say
Caveats of User-Centered Design Techniques
Summary